Refund policy

We want you to love your Secheneia skincare experience. If you're not fully satisfied, we're here to help.

🕒 Returns

Due to the nature of skincare products and for hygiene reasons, we do not accept returns on used or opened items. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order number or receipt) is required.

💸 Refunds

Once we receive and inspect your return, we will notify you about the status. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

• Shipping costs are non-refundable.

• Refunds are only issued for eligible returns.

📦 Damaged or Incorrect Products

If your product arrived damaged or you received the wrong item, please email us at [your email] with:

• Your order number

• A photo of the product and packaging

We will happily send a replacement or issue a refund.

❌ Non-Returnable Items

• Opened or used products

• Gift cards

• Sale or promotional items

• Items returned after 7 days from delivery

✉️ Contact Us

Questions or concerns? Reach out at:
📩 info@secheneia.com