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FAQs

Below are some of are common questions

Currently, we ship across the United States, and we’re expanding to international locations soon.
Sign up for our newsletter or follow us on Instagram @Secheneia for updates on new regions and retail availability.

  • Orders are processed within 2–3 business days.
  • U.S. shipping usually takes 3–7 business days, depending on your location.
  • You’ll receive an email confirmation and tracking number once your order ships.

  • We stand behind the quality of our products.
  • If you’re not completely satisfied, you may request a return or exchange within 14 days of delivery for unopened or gently used items.
  • Simply email info@secheneia.com with your order number and reason for return.

We’d love to hear from you! For customer support, please email info@secheneia.com .